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Pattern or practice of no-shows (including late cancellations) may result in a suspension of service.
Before suspending service, Fayette Area Coordinated Transportation (FACT) will notify the customer in writing. The notification will indicate the basis of the suspension and the specific sanction.
The first violation will result in a verbal warning, the second violation a written warning, and, three or more violations may result in suspension of service for 5 days.
Pattern or practice will be determined by three or more no-shows in a given month that exceed 15% for 1 to 59 monthly scheduled trips and 20% for 60 or more monthly trips.
Examples of patterned/practiced violations include:
No-shows/violations will be tracked on a rolling 12-month period.
Violation | Action | Customer Notification |
---|---|---|
1st Violation | Verbal Warning | Telephone |
2nd Violation | Written Warning | Letter |
3 or More Violations | Could lead to suspension of service for 5 days | Letter |
Before any suspension of service due to no-shows, FACT will notify the rider in writing, citing specifically the following: