Appeal Process

Customers can appeal Fayette Area Coordinated Transportation's (FACT’s) suspension by notifying FACT within four calendar days from when the suspension was scheduled to begin. Appeals can be made in writing, telephone or in-person to FACT’s Director, Lori Groover-Smith.

Reason for Appeal & Documentation

Customers will need to identify the reason for the appeal and provide any supporting documentation.  FACT will respond in writing within ten calendar days. The customer can continue to use the service while the suspension is under appeal unless there is a safety or security issue.

All materials are available in accessible format and in languages other than English upon request.