Frequently Asked Questions

This program provides shared ride services to qualified persons with a disability as defined by the Americans with Disability Act (ADA). Transportation will be provided at a discounted rate.

This program was developed to evaluate the possibility of establishing a statewide program to serve qualified individuals is rural areas of Pennsylvania. and locally, Fayette County participates in this Pilot Program. 

For more information, please visit the Fayette Area Coordinated Transportation (FACT) page.

Any qualified resident of Fayette County between the ages of 18 and 64, having a verified disability as defined by the Americans with Disability Act (ADA), either temporary or permanent. 

The program discount does not apply to public fixed route bus service and ADA complimentary Para transit services.

For more information please visit the Persons with Disabilities portion of the users' guide or call the Fayette Area Coordinated Transportation (FACT) program at 724-628-7433.

Trips will be scheduled Monday through Saturday from 7 a.m. to 5 p.m. and Sunday 7 a.m. to 1 p.m., excluding the following holidays: 

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day 
• Christmas Day

Some trip times and destinations may only be available on a limited basis. You may need to be flexible in terms of when and where you travel. If a trip is not available when you want it, ask what times are available. Shared Ride service is not like one person taking a taxi. 

The availability of trips depends on the number of vehicles in an area and on other trips that are scheduled. For more information please call the Fayette Area Coordinated Transportation (FACT) Transit Center at 724-628-7433.

No, once a trip has been established through the reservation, it cannot be changed, other than to cancel it. For more information please contact the Fayette Area Coordinated Transportation (FACT) program by calling 724-628-7433.

You must contact our office before 9 a.m. the day of the trip, and inform them that you must cancel your ride. To contact the office, please call 724-628-7433.

You may cancel as many times as you like without penalty.

If you fail to notify us, you will be considered a no-show. The first time this happens you will be given the courtesy of no penalty. The second time you will be required to pay the full fare of the trip before any other ride reservation can be made.

If you are unhappy with your shared ride experience, please share that information with us.  

We accept, investigate and follow through on consumer reports as part of continuous quality improvement. 

Complaints are accepted in person, by phone or in writing to our FACT office.  

There is also a suggestion box in the FACT Transit Center lobby and you can place your suggestion there.  For a complaint to help improve service, it must be relevant, timely and complete. We will try to respond to your concerns promptly.

For more information regarding complaints and customer service please review the Customer Service section of the users' guide.

If you feel that you may qualify and would like to participate in this program, you must complete an eligibility and registration form.  

You will also need to provide written verification that you are a person with a disability.  If you do not have any written verification, we can send you a certificate of disability form to be completed by a professional who is familiar with your situation.

For more information, please call the Fayette Area Coordinated Transportation (FACT) Transit Center at 724-628-7433.

Once you have been notified that you are eligible, call  Fayette Area Coordinated Transportation (FACT) at 724-628-RIDE (724-628-7433).

Reservations can be made up to 14 days in advance, but you need to call us by noon at least one working day before the day you wish to travel.

If you want to travel on a Monday, you need to make a reservation the prior Friday. When you call for a reservation, please be prepared to tell us:

• Who you are
• When you want to travel (date and time)
• Where you'd like to go

If you have any special travel needs or require the assistance of an escort or a Personal Care Attendant  (PCA), please inform a transportation information specialist at the time you make your reservation. Don't forget to ask what the fare will be, so you can have the exact change available.

If eligible, you will receive an 85% discount on the shared-ride service fare. 

You will be responsible to pay the remaining 15% of the fare when boarding the transit vehicle, you will be required to have exact change for your fare.

Be certain to ask the amount of the fare when you make your reservation, for more information on making reservations and any other questions regarding the shared ride program please call the Transit Center at 724-628-7433.

Fixed route services are considered to have reasonable fares, so the 85% discount does not apply to these routes.  Only shared-ride services are eligible for the discount.

Yes, but they may need to pay the full fare for the trip. 

If you need an escort or a personal care attendant to safely assist you when entering or exiting the vehicle, then they may qualify to ride free with you.  

Personal Care Attendants, Companions, & Guide Dogs

We do not provide escorts or Personal Care Attendants.  If you want someone just to come along with you as a companion, they must pay full fare for the trip.  

Certified guide and service dogs may travel with you on the public transportation vehicles.

For more information regarding the shared ride program, please call the Transit Center at 724-628-7433.

You can travel anywhere that shared-ride buses go. You can go to/do:

• Anything you would like to do 
• Shopping
• To a doctor's appointment 
• Visit a friend
• Work

You may travel Monday through Saturday from 7 a.m. to 5 p.m. and Sunday 7 a.m. to 1 p.m.

This is a curb-to-curb service. You will be picked up at your home, transported to your destination and then returned to your home.

Trips will be scheduled Monday through Saturday from 7 a.m. to 5 p.m. and Sunday 7 a.m. to 1 p.m. Trips will be scheduled during working hours excluding the following holidays: 

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day 
• Thanksgiving Day 
• Christmas Day

Some trip times and destinations may only be available on a limited basis. You may need to be flexible in terms of when and where you travel. 

If a trip is not available when you want it, ask what times are available. Shared Ride service is not like one person taking a taxi, the availability of trips depends on the number of vehicles in an area and on other trips that are scheduled. For more information please contact the Fayette Area Coordinated Transportation (FACT) program by calling 724-628-7433.