Don't my address and phone number show up on your caller ID? Why do you have to ask? Doesn't my cell phone tell you my exact location when I call?

There are several reasons why we verify callers' locations. As we previously stated, location is the absolute most important aspect of a 911 emergency call. In rare instances, the address that the phone company has on file for a residence is incorrect. Addressing format changes in the mid-90s (for instance, when we switched from RR and RD addresses) as well as typographical and clerical errors sometimes do happen and are beyond the dispatcher's control. That's why it is of the utmost importance to verify your location on every single call.


Additionally, with the changing technological landscape, services known as VOIP (Voice Over Internet Protocol) which include but are not limited to magicJack and Vonage, change the way we receive your location information when you call 911. The addressing on these services is often inaccurate, as it may be based on billing addresses or outdated phone company information. It is very important that if you use these services, you provide a proper 911 address in addition to your billing address. If you don't know your 911 street address, call Jackie Fowler at our addressing department at 724-430-1277, ext. 222.


It's also important to note that if you are calling from a mobile phone, we do not receive location information. In some cases, we are able to get a general idea of where you are, but the accuracy and reliability of this technology varies based on your location, your wireless provider, your handset, and many other factors. If you don't know where you are, at least try to be aware of landmarks or businesses that are around you, cross streets, or other possible clues that may help our responders to locate you!

Show All Answers

1. When should I call 911?
2. What can I do to ensure the fastest possible response?
3. I accidentally dialed 911. What should I do?
4. Why do you ask so many questions when I call?
5. What if I don't have an emergency, but need to reach a police officer, fire department, or ambulance service?
6. Are there times when it's not appropriate to call 911?
7. Don't my address and phone number show up on your caller ID? Why do you have to ask? Doesn't my cell phone tell you my exact location when I call?
8. Why does it take help so long to get here?
9. Is my name going to wind up in the newspaper if I report a crime?
10. Is it true that deactivated cell phones can call 911?
11. Who is answering the phone when I call 911?
12. I have an emergency involving one of my pets. Can you help me?
13. My cat is stuck in a tree! Can you get it down?
14. I want to work as a 911 dispatcher. What special skills and training do I need? Do you have any openings?