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As per our policy in the 911 Center, the procedure states we dispatch (call them via phone with the call) state police (in state police’s jurisdiction) to a call as soon as we dispatch the providers we dispatch for. We do not ask them for an ETA at this point, nor do they provide us with one. Note that having the dispatcher continually call for an ETA ties the dispatcher up from taking an emergency call as dispatchers in the center commit to dual duties as a dispatcher and call-taker. Please feel free to program the PA State Police Uniontown Barracks (724-439-7111) or the PA State Police Belle Vernon Barracks (724-929-6262) phone numbers in your cell phone. This way we can keep the process efficient as it does not tie a dispatcher up when an emergency call may be coming in.
Also, when we notify the power/gas/water/cable company as per a first responder, we do not ask them for an ETA. We do not use special numbers to call them as we mostly use the same phone numbers provided to the public. Please don’t ask for an ETA for the power/gas/water/cable company unless it is an emergency, as we do not ask them nor do they give us one.
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We know these call sheets are important to you. The whole system is computerized and issues can occur when you don’t receive the call sheet when you should have. Our computer dispatch software handles this all for us. Once we mark a police, fire or EMS provider or unit on a call, the system is designed to send the call sheet to each entity marked on the call. The system only faxes the call sheet once the whole incident is clear.
When multiple agencies are involved, a police officer may still be on scene or have someone in custody, a fire department may still be on scene for traffic control or an EMS unit may be transporting someone to the hospital. Once the last unit or station clears, the call sheet will then be automatically sent via email. Please be patient and don’t call us for a call sheet as soon as you clear. As you can see, other units may still be involved on the call.
Yes. You can view that list here. It is current as of April 12, 2010. If you have any questions, call Tony Alviar at 724-430-1277.