What if I have a complaint about service?

If you are unhappy with your shared ride experience, please share that information with us.  

We accept, investigate and follow through on consumer reports as part of continuous quality improvement. 

Complaints are accepted in person, by phone or in writing to our FACT office.  

There is also a suggestion box in the FACT Transit Center lobby and you can place your suggestion there.  For a complaint to help improve service, it must be relevant, timely and complete. We will try to respond to your concerns promptly.

For more information regarding complaints and customer service please review the Customer Service section of the users' guide.

Show All Answers

1. What is the Rural Transportation Pilot Project for Persons with Disabilities?
2. Who can use this service?
3. What is the schedule for trips?
4. Can a trip be changed?
5. What if I cannot make it to my scheduled ride?
6. What if I have a complaint about service?
7. How do I sign up for the program?
8. How do I schedule a trip?
9. How much does it cost to take a trip?
10. Can someone accompany me on my trip?
11. Where can I go?
12. When can I travel?