Public Request Process

Public Notice

Listen to the Reasonable Modification Public Notice (MP3).

Making Reasonable Modification Requests

Whenever feasible, requests for modifications should be made in advance. This is particularly appropriate where a permanent or long term condition or barrier is the basis for the request. In the Americans with Disabilities Act (ADA) paratransit context, requests can be made in conjunction with Fayette Area Coordinated Transportation (FACT)’s ADA complementary paratransit service eligibility process.

Process for Public Requests

The FACT’s process for public submissions of requests for reasonable modifications is as follows:

  1. Requests should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use FACT’s services.
  2. Requests should be made in writing or by email, but the FACT will accept a request by phone if needed. Requests should be directed to the Web Mail Form or the  FACT Director, Lori Groover Smith, at:
    825 Airport Road
    Lemont Furnace, PA 15456
  3. If a phone request is made and the FACT Director is unavailable, the request will be directed to a designee. Phone requests to the FACT must be made during normal business days and hours of operations of the FACT’s administrative offices currently open Monday through Friday, 8 a.m. to 4:30 p.m.
  4.  “On-the-spot” requests will be accepted for circumstances that may arise while utilizing FACT’s transportation services by making a request to the driver. Such requests should be made as soon as the circumstance is made known to the requestor. The driver may make the determination or request a decision of a supervisor dependent upon the situation.

All requests/documentation shall be maintained in a designated file at the FACT’s administrative offices for a minimum of five years from date of request.

Request Denials & Protests

If a request for reasonable modification is denied, the requester has the right to protest the decision by following FACT’s ADA protest procedures. Copies are available upon request. Also, a copy of the ADA protest procedures will be included with the written decision of denial. 

The FACT will take, to the maximum extent possible, any other actions that may be available to them to ensure that the individual with a disability receives the services or benefits provided by the FACT that would not result in a direct threat or fundamental alteration.

Refusal of Service & Non-Discrimination

The FACT program can refuse to provide service to an individual with disabilities if that individual engages in violent, seriously disruptive, or illegal conduct, or represents a direct threat to the health or safety of others. 

However, the FACT will not refuse to provide service to an individual with a disability solely because the individual’s disability results in an appearance or behavior that may offend, annoy, or inconvenience FACT staff/employees or other persons.

The reasonable modification process and use information will be made readily available to the public. ADA-accessible formats will be provided upon request.